Ordering, Order Cancellation, Shipping

Do you have a minimum order?

No. But you need to consider the cost of shipping your order. See the question below about special shipping arrangements for low-value orders.

Can my order be cancelled?

Your order can be cancelled at any time prior to shipment. If your payment has been processed, you will receive a full refund.

Discounts: Do you sell wholesale?

Our current discounts (as of the latest newsletter) are 20% for all silver jump rings and 35% for all other metals.
Inquire about any bulk orders.

Discounts: How do discounts work?

Our current discounts (as of the latest newsletter) are 50% off all kits, beads, class, findings, neck chains, pendants, supplies and tools. This also applies to our new category of Metalwork Tools and Equipment.

What forms of payment do you accept?

Visa (credit or debit), Mastercard, AMEX or Discover. Payments are handled online through our credit card processor (Stripe). We do NOT see your Credit Card number.

Another alternative is to use PayPal and pay with Visa, MasterCard, Discover, AMEX or PayPal funds on their secure website.

Optionally, you can email or phone us with your order and/or payment information. Do not send us your credit card information by email.

You may pay by cheque or e-transfer, but your order will not be shipped until your cheque is deposited and cleared or e-transfer received.

What currency do you use for prices?

Prices are in Canadian dollars or US dollars. Your credit card will convert Canadian prices to US prices.
Use the Currency dropdown menu at the top or right side of each page to change the currency.

What do you charge for shipping? How long will it take to arrive?

Canada & U.S
Shipping to Canadian Addresses is $14 CAD.
Shipping is by Canada Post: Expedited to Canadian Addresses (1-2 days between major urban centres) (remote: up to 7 days). This includes a tracking number and $100 insurance. The actual shipping charge is subsidized by Gardiner Design.

You can request slower, cheaper shipping without tracking or basic insurance coverage.

Shipping to U.S. addresses is $13 CAD. Shipping is by USPS (3-6 days between major urban centres) (though there could be Customs delays). This includes a tracking number and $100 insurance. The actual shipping charge is subsidized by Gardiner Design.

You can request slower, cheaper shipping without tracking or basic insurance coverage.

We do our best to ship within 1 business day of receiving your order. We will notify you immediately of any unavoidable delays.

Notes Re Expedited Parcel Shipments
• Estimated delivery time is in business days (excludes weekends and statutory holidays)
• Packages are covered for $100 insurance. Please inform us if you wish to purchase extra optional insurance.

If you have a low-value order you could choose less expensive (no tracking or insurance: at your risk). Call or email us!

If it is a thin, small package it will cost just over $2-3 in Canada.

Do you accept international orders?

We also ship to most other countries, but often the cost to ship is very expensive. We would be pleased to give a quote on request.

Can I choose a cheaper method of shipping?

Yes. Contact us for quotes for shipping without tracking or insurance.

What sales tax do you charge?

Out-of-Canada customers: NO taxes.

Canadian customers will be charged GST or HST according to the province of residence:

Alberta 5%
British Columbia 5%
Manitoba 5%
New Brunswick 13%
Newfoundland and Labrador 13%
Northwest Territories 5%
Nova Scotia 15%
Nunavut 5%
Ontario 13%
Prince Edward Island 13%
Quebec 5%
Saskatchewan 5%
Yukon 5%

How will I know my order has been shipped?

When you finish placing an order using the online shopping cart you will receive an email to confirm your order. Your order will be processed as soon as payment has been cleared and it will be shipped within 24 hours for in-stock items. You will be contacted for instructions concerning out-of-stock items.

On request, we will email you with tracking information.