I keep a “feel good” file folder in my email program. It’s a collection of unsolicited comments from customers that make me feel good. I’m saving them to re-read someday if I’m feeling down and need a boost. Let me share some of them with you.
Thank you for your considerate and timely follow-up — I really appreciate such a high level of customer service. And may I also add that your instructions are clear, concise and really well-illustrated? You really have a dual gift for designing and for teaching, which is an unusual combination. I value receiving such quality in your product.
CC, Barrie ON
This is the first time I have ever ordered anything over the internet, so I was nervous about how little issues get resolved over the net as opposed to a retail outlet. I must say, you and your team have made me feel quite at ease now and I know that I’ve made the right choice by going through you for my silver needs.
MW, Calgary AB
I just wanted to drop a note about last week’s foxtail class. You’re a fantastic instructor, and your kits are so well done. I am so glad I got into your class! It was so much easier figuring out a new link pattern with you in person than it is from a book, regardless of how good the illustrations are. Thank you! I’ll look forward to taking more from you next year and will keep an eye on your website for your video and PDF instructions. I bought a flat-nosed plier from your booth after class – those longer handles are wonderful. Back to work. I’m motivated to get my client jobs done quickly to give me more time to retry the Dragonscale with a smaller link. Wooo hoooo!!!
KN, Tucson, AZ
I ordered the Copper and Denim Bracelet kit a month or so ago and just got time to make it. I love it. I just wanted to say how thorough and easy the instructions were to follow. I do have experience with wire worked jewelry, but it was really nice to be able to make a project without any hitches or problems. I will definitely order more kits in the future and have recommended you to my beading buddies.
SZ Lunenburg NS
Too often people have time to complain, but not to praise, and you guys run a great business — so, praises should indeed be given. I just wanted to let you know that you are the most efficient and well organized business I’ve ever dealt with on the internet. Thank you so much for your prompt service, and great follow-up. I look forward to doing further business with you.
KJ Toronto ON
I was shocked to receive this order the day after I placed the order online. What a pleasant surprise…….awesome service. The kit is really nice and professionally packaged. The instructions are very clear and easy to follow. I just wanted to let you know how much I appreciate this amazing service.
LH, Elora ON